Delete your account

You can permanently delete your Rostara account and the personal data tied to it at any time. This page explains how, what gets removed, and what may be kept.

If you have a Rostara subscription

Deleting your account does not cancel a subscription: the store you bought it from keeps billing you until you cancel there. Cancel it first in the App Store, Google Play, or your Link account (for a subscription bought on the web), depending on where you subscribed.

In-app deletion (recommended)

1. Open the Rostara app and sign in to the account you want to delete.
2. Open the side drawer (tap the menu icon in the top-left corner).
3. Tap Profile in the drawer.
4. Scroll to the bottom of the profile page and tap Delete account.
5. Tick the box confirming that you understand the deletion is permanent, then re-enter your password (or sign in again with Google / Apple). This extra step is required for security.

Once confirmed, the deletion runs immediately and you'll be signed out. There is no recovery window — the action is final.

If you've uninstalled the app

If you no longer have access to Rostara on a device, email us at info@rostara.app from the email address associated with your account. Include the words Delete my Rostara account in the subject line. We process requests within 30 days as required by GDPR.

What gets deleted

• Your account in Firebase Authentication (email, password hash, sign-in identifiers).
• Your account's own profile, including the display name on your account. Your name in each group is kept; see "What is retained" below.
• Your push notification tokens and notification preferences.
• Feedback you sent us from inside the app.
• If you signed in with Apple, the app's access to your Apple ID: we ask Apple to revoke it as part of the deletion.
• Your link to every group you belong to — your membership is detached from your user account so you can no longer sign in to that profile.
• All ratings you have given to other members, and their aggregate averages are recomputed so your scores no longer count.
• Warnings and suspensions recorded about you in your groups.
• Notices and ledger entries you authored have their author replaced with deleted-user — the content stays in the group for historical accuracy but is no longer attributed to you.
• Groups where you were the sole linked owner with no other linked members are deleted entirely.

What is retained

• Your name on your former profile in each group. Your name stays on your former (now unclaimed) member profile in each group you belonged to, so the group's history stays readable. An admin of the group can rename or delete that profile.
• Group history under your former profile. RSVPs you submitted to past games, ratings you received from other members, and ledger entries you were a party to remain in those groups under your former member profile. This protects the group's collective history — rating averages, ledger balances, and attendance records — from being distorted for the members who stayed. Your replies to upcoming games are removed. Your replies to past games and the team suggestions you made keep a copy of the name you had then. Your replies, your reactions to notices, and your votes on team suggestions also keep your former account ID, which no longer leads to an account.
• Server logs (timestamps, IP addresses, error traces) kept by Firebase for security and reliability are retained for up to 90 days, then automatically deleted. We do not retrieve or use them for any other purpose.
• Reports you filed. A report about a notice or a member stays on file so it can still be reviewed, but it is no longer linked to you.
• Purchase records. If you ever bought a Rostara subscription, the record of that purchase (the plan, dates, price, and store) is kept for as long as tax and accounting law requires.

How long deletion takes

In-app deletion runs while you wait, usually within a minute. We first take you out of each of your groups (recomputing the ratings you gave and anonymizing what you authored), then delete your user document and your sign-in record, and sign you out. Backups that Firebase retains for disaster recovery are rotated within 30 days per Google Cloud's standard policy.

Questions

For anything not covered here, see our privacy policy or email info@rostara.app.